Hi, I have a requirement When the agent is talking to the customer they have to send the call to a recorded prompt to accept the terms and conditions if the customer accepts the terms and condition the call should return back to the same CCX agent. ...
Dear All, We are planning to implement and develop a new VoIP solution through which we can connect among ourselves (employees) and also with our customers or clients through out the world. We will not be using the existing or ready VoIP solutions a...
Dears, I am trying to run a script that gets data from MSSQL and tries to place a call to the number passed from the DB. The call is always "unsuccessful". I tried to do the same script by passing the variable data from an HTML page and it worked,...
Hi all, Has anyone tried the above before for v10.5? In the integration doc (Quality Management Integration Guide for CAD and Finesse Version 10.5), it mentioned the following files to be modifed and uploaded into Finesse 3rdpartygadget folder Fine...
Hello, Currently I have the script of remote silent monitor, but my customer would you like add the feature for intercept. I can configuration this option via script ? How the silent monitor. UCCX 8.5
How to install cisco iso file using sftp server?
Friends, can anyone of you guide me on how to open port 90 in CUIC server for public IP access.
UCCX 10.6 We currently have a workflow configured to popup the customers information via web a web browser based on the caller's phone number. This is triggered using "When a call is answered". This works fine for calls to direct to the CSQ or Ag...
I have Nuance Recognizer 9 and Nuance TTS 5 installed on my CRS server. The TTS works great, but I just installed the recognizer. All the services are up. I used the AA.aef to test the ASR, but the script never prompts for spoken input. It only asks ...
Ok folks, there are so many cool things that people are doing with Cisco Finesse and CCX scripts that I was hoping to round up some ideas, tips, and avoidable pitfalls that you smart people have come across. There are several "noobs" seeking guidance...
Hi Folks, Is there any clue to get chat variable from Cisco Finesse ? We want to take chat variable to trigger pop up in to other gadget, we do the same think with Call Variable but failed with Chat Variable. Regards Novriadi
Hi, Is it possible to set "CLI" at a campaign in UCCX ( similar to campaign prefix option in UCCE campaign) ? Thanks Mohideen
I would like to know, how to open port 90 for public IP access in CUIC. Can someone please help me on that.
++We are facing issue with the finesse while doing oubound dialer calls. ++Dialer ports are displaying on the Agent finesse screen at a time when they are in reserve state. ++Attached the screenshot
Gents, I am trying to drill down to the http logs and vxml logs for when vxml gateway sends vxml requests to CVP call server. In this sample log, I see VXML gateway sending NEW call request and tries to load the VXML document. We also see the HTTP ...
