Abandoned calls report

[jemima.spare]

Hello,

I have a helpdesk that wants a abandoned calls report.  They want to know where in the process the calls are dropped - but they want to know where they are dropped before they get to a CSQ (they have a complicated menu)

Is there any way to make a script in order to reflect this in the reports?

[Andrew Skelly]

I haven't tried this, but it seems logical to work.

At each step in the menu, have the call placed into a queue, such as "HelpDeskStep1", "HelpDeskStep2", etc.  Theoretically, when you run your abandoned call report, it should show you which "queue" the call was in when it abandoned.  But again, I haven't built this out to try it, so not sure if it will work in production.