ACD only allows two rings to an agent before redistributing call

[Ncosentino1]

I am experiencing an issue where an ACD only allows two rings to an agent before redistributing call to another agent. I would like to increase this time to three rings. I did not write this script so trying to isolate the variable to change this has been challenging. Any advice on what to look for. Thanks

[Carlo Poggiarelli]

Hi

In the script On Select Resource step right click and property.

There you’ll find the ring no answer timer

HTH

Regards

Carlo