Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hi...I'm a beginner in the CISCO environment; after reading many forum posts and some documentation, this is my question.Is it possible to send the call information (callId, AgentId, caller number, etc) to a third system when the Agent accepts the ca...
Hey All,Does anyone have a software product they would recommend for Wallboards, Agent desktop notification & Real Time Reporting?I have seen a number of 3rd party Call Center products out there that claim to integrate with Cisco's Contact Center pro...
Hi All. Problem Description : We are facing an issue with a ACD agent where when he tries to log onto the Desk phone through the Cisco UCCX profile ( with his Cisco Agent ID), he gets the Error Code : 201 . Since I am new to the UCCX domain , with on...
I am experiencing the agent state going to "Call not answered" instead of changing state to "RONA". In addition after the call is released it goes to a voice message that states we are experincing problems and disconnect the call. Not sure if I need ...
A few years ago I built a simple UCCX application, that when called, would call our paging system, enter a string of digits for a paging group, and then play a prompt. That allowed everyone in the paging group to receive a prerecorded message with t...
Hi,It's on the UCCX 12.5 sandbox. Last night the service went well - the agent desktop, the notification service and the Finesse REST API all worked. But this morning they all out of service:Whenever I clicked "https://hq-uccx.abc.inc:8445/desktop", ...