So I just created a script for UCCX and everything works fine but I wanted to create an Int variable that can be entered/updated via the application webpage and this does not seem to be working.This works just fine:( todaysDayOfWeek >= 2 && todaysDay...
When using Finesse, is there a way to trigger a pop up when a queue reaches a certain threshold? For example, an agent is in Not Ready state.....when a queue reaches a certain level, a pop-up will display on the agent's screen to let them know they n...
Morning All Wonder if any of your fine folks could help me out with a UCCX 11.6 / Finesse / CUCM 11.5 issue. We have 100+ agents on a new CCX deployment, 3 of those agents get Finesse error, CF_RESOURCE_OUT_OF_SERVICE when they first login ...
Hi All,need some help on this.I have PQ(Medical_Help) priority set 4 for call-back assist return calls in the different script and different DN and call type and PQ(Medical_Help) priority set 5 for normal straight calls with different DN , different ...
Running Cisco CVP 12.6(1), I am trying to call a different existing callflow, from a running callflow. I know both callflows in their current state work, but I want to modify one callflow to call the other callflow, then return to the original runni...
hi can someone helps me to design a sql query for abandoned calls for an Agent including calls disconnected by agent before answering. I designed below query referring call disposition codes but not sure if it ok for my requirement. can someone con...
Hello,Mods please excuse me if this is not the right platform to ask this question. I want to apologize upfront if any of these questions are not valid as I m very new to the Contact Center space. I have spent about 6 years doing CUCM installs and da...
Hello all, We have a Contact Center Express deployment 11.6(2) and the agents use Finesse on Chrome. Our reporting team noticed in the "Agent State Detail Report" that many agents are frequently getting Logged out with the cause "Connection Failure"....
UCCX version 12.5This might be an easy one, but I am trying to find out a way to use CUIC reporting to filter based on the Session ID. I have decided to use the Session ID for callers to reference and now when/if they call back with the reference num...
Hello, I run a contact center and use cisco finesse. I am looking at a bridge program or cisco functionality that will allow to pull in multiple people from an address in a queue and once all parties have joined, I can connect the call into a single ...
I don't have rna (rings no answer) in my report so what should do i do?
Hello, i have UCCX 12.5 Call is coming to select resource queued step to CSQ "Secodnary". I want to make some flow in Secodnary CSQ queued to be non interruptible. Actually i wan to get reporting statistics of mainc CSQ and if there are calls then ca...
Hello,I am a complete newbie at UCCX scripting and I can not get this script to work the way I want it to. I'm essentially just trying to have incoming callers hit the queue, if no one is logged into Finesse and ready, then have them redirected to a ...
I figured out how to get a call type condition to apply to a finesse 12.5 workflow by using the config APIs. It seems an order of magnitude easier than rolling a custom gadget, but you do need to do it through the APIs and not the front end.I suppose...
Hi, After migration to UCCX : 12.5.1.11003-511 (su3-ES03) When I try to login into Finesse there is a popup showing to login with EID card. We tried all browsers in private window. It seems to be related to a local group policy in Windows server. Tac...
