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HiHow do I go about enabling WFO/WFM integration in Webex contact centre ? Is that a separate portal Cisco/WxCC partner has to provision before customer can access access ? Found the guide link below but don't know how/where can I access Webex WFO. h...

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Hello Experts,Here's our opening hours:Sunday to Thursday: 8am to 11pmFriday and Saturday: 8am to 1:30amHere's where I need your help:When a public holiday falls on Monday (September 2, 2024, October 14, 2024, April 21, 2025, May 19, 2025, September ...

I'm getting reports from a customer of mine that some supervisors may be changing agent attributes without proper permission. Is there a way to audit who is changing agent attributes in UCCE 12.5? Would be nice to know: -Person making the change-Agen...

jbach2003 by Level 1
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