ACD Simulator and Memory

[tarun.pahuja]

Folks,

I am trying to install ACD simulator in 4.6.2 environment and everytime i install the simulator and reboot, it brings the system down. Bascially after installation when i reboot, the system ( ICM Sprawler) comes back up and says that the system will shutdown in 4 minutes). I have 1 GB memory in my machine.

Any suggestions would be highly appreciated,

Thanks

[angelan]

Hello, could you please let us know what simulator you are using?

thanks

~ ange

[tarun.pahuja]

ACD simulator that is built in ICM 4.6.2, it is part of the package.

Thanks

[jeff.marshall]

I'm assuming that you are getting a shutdown command. Can you stop this by typing 'stopshut' from the run line and/or CMD prompt?

Which ICM components can you run before the shutdown command launches? Try one at a time in this order: Logger, Router, AW, PG and then the sim. Which ACD are you trying to SIM? How many PGs do you have loaded on this one server?

/Jeff

[tarun.pahuja]

Jeff,

I did use the stopshut, when i do that the SIM process stops.

At this point, I have nothing running on a pentium 4, 1000 MB RAM box. but, ACD Sim.

I would assume that 1 GB of RAM would be sufficient to run the SIM with 1 PIM.

Thanks,

Tarun

[NAVIN PARWAL]

Sim issue has been resolved. Does anyone have a good link that provices documentation on how to use the sim with ICM.

Thanks

[angelan]

Hi,

Check out the following link

http://www.cisco.com/univercd/cc/td/doc/product/icm/icmentpr/icm46doc/ipccdoc/ipcclabg.pdf

and look at the "Installing an ICM Sprawler" section.

How did you resolve your issue?

~ ange