is there any ways to integrate or use of Active Directory in .aef script? my concern is, suppose someone's AD password is expired and need to reset AD password through dialing a number. it should ask for current password and then prompt for enter new password and set the new pwd in AD. how can we achieve through uccx aef script. Any help on this is most welcome.
Firstly you need a method for updating AD, as UCCX does not have this capability built in. This could be either:
1) A custom java class that you develop and load into UCCX. This Java class could be called by your AEF to reset the password.
2) A middleware web server that you could call from UCCX, which would in turn make the AD change.
Obviously you would have to take appropriate security precautions to prevent misuse.
Also you would need to consider how you would input the new password - passwords can be difficult to enter on a keyboard, impossible to enter on a numeric phone keypad. How reliable would speech input be when you are inputting special characters etc?
If someone has access to something that requires an AD username/password, that device would generally permit password changes, at least on expiry. I'd suggest you rely on those mechanisms, or your helpdesk...
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