Add description for Reason Code (Finesse)

[Dmitry Kovalenko]

Hi!

How to add description for Reason Code in Cisco Finesse?

I want to add a descrition for the system Reason Codes (0,999,32767,50001-50005,50010,50020,50030,50040,50042).

When you add Cisco Finesse Administration, I get error:

The Reason Code entered is reserved. Please do not choose the following system reserved codes (0,999,32767,50001-50005,50010,50020,50030,50040,50042).

Please help solve the problem!

[dekwan · Accepted solution]

Hi,

The system reason codes cannot be modified and therefore you cannot add descriptions for them.

Thanx,

Denise