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CC - customer object register failed

Hi,We are trying with the context service APIs and facing some errors while registering the customer object. We are using our developer account for Acqueon.1.Management and Client Connector state change event not received in our application, but the ...

Three participants in Finesse during incoming calls

There are 3 participants in Finesse logs as below when incoming calls from anonymous which is ANI value. (In normal incoming calls, participants must be two)It brings abnormal call state on our custom gadget due to no matching with CTI event mapping ...

Group element Issue while migrating call studion project from version 8 to 10.5

Hi Team, Recently I have encountered an issue with Group Elements When I open the code which has been developed in 8.0 Call Studio in 10.5 Call Studio, all the connections which are present in Group Elements are missing ..So I have added all the conn...

Custom Grammars CVP 11 and Nuance

I have several custom grammars (.grxml and .gram) that I am not able to get recognized from Nuance 10.I have hosted the grammars on both IIS and Tomcat and I get the same result. I have updated the appropriate MIME types and restarted both the IIS a...

Resolved! Screenpop Gadget in finesse 10.5.1

I have installed the UCCX 10.5.1 to work with finesseI needed a gadget that take the inbound call number and opens a website and put this number into its search field.The problem is that i am always getting a NULL value inside that search button.I t...

Finesse Rest API

Is it possible to use the Finesse Rest Services along side the web interface.I am no looking to implement 'Click to Dial' functionality within a thick client app (C# and WPF). I won't need to subscribe to any events - it is just a button which Dials...

CAD / Finesse GAPS

Finding challenges in moving to Finesse from CAD with respect to real time stats and agent stats in general.In this we are trying to leverage CUIC reports and gadget to somewhat fill the gaps.Is it possible to pass information from Finesse based on w...

Latest IE11 Update (11.545.10586.0) Breaks Finesse 10.5.1

Has anyone noticed that the latest update of IE11 (11.545.10586.0) breaks https access to Finesse 10.5.1? I have only seen this version of IE11 on Windows 10 machines so far. I know the compatibility matrix for Finesse 10.5.1 only shows supporting IE...

Resolved! Finesse nongadget sample 10.5.1 problem with sandbox UCCX lab

Hi, all.I am trying to use NonGadget 10.5(1) sample with UCCX lab.Non gadget sample there is located on local web-server. I tried to do this from 10.10.20.120 - with the same result.When I am trying to sign in - I get an error in response:XMLHttpRequ...

Resolved! Filter the Team Summary report to only include one agent team

How can I create a gadget like the supervisor Team Summary but only show agents for a particular team? I copied the stock report using CUIC but I can't see how to filter it. I went to Edit Default Filter and looked around in Basic and Advanced but I ...

Cisco Finesse & Webex

Are there any known issues with running Cisco Finesse and Cisco WebEx clients running at the same time on the Users desktop?We have experienced Users having issues with the Cisco Finesse client after a Cisco WebEx has ended, Mostly generating scripti...

Resolved! Finesse - Sometimes the makeCall function does not work.

I have a Gadget with three principal activities:1) show two buttons during the wrap up time.2) write a value in a ecc variable.3) callback to the customer if the call was dropped during the conversation clicking on the button during the wrap up time...

Resolved! Is there a report similar to the Agent Call Log that was available with CAD?

Contact center supervisor wants to look at agent call logs. I can't see how to do this using Finesse:Screenshot of old CAD "Agent Log" screen

Resolved! Using CUIC finesse sample gadget in UCCX 11.5 instead of UCCE

I am failing to make the CUIC Finesse gadget work in UCCX instead of UCCE. The install docs say to use<gadget>http://localhost/3rdpartygadget/files/CUIC.xml</gadget>but in UCCX you *must* use either<gadget>http://localhost:8082/3rdpartygadget/files/C...

Resolved! Where I can find the XSD for XMPP message fired by Finesse?

Where I can find the XSD for XMMP message fired by Finesse. I want to parse these XMPP messages in Java.

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Contact Center

Forum Posts

CC - customer object register failed

Three participants in Finesse during incoming calls

Group element Issue while migrating call studion project from version 8 to 10.5

Custom Grammars CVP 11 and Nuance

Resolved! Screenpop Gadget in finesse 10.5.1

Finesse Rest API

CAD / Finesse GAPS

Latest IE11 Update (11.545.10586.0) Breaks Finesse 10.5.1

Resolved! Finesse nongadget sample 10.5.1 problem with sandbox UCCX lab

Resolved! Filter the Team Summary report to only include one agent team

Cisco Finesse & Webex

Resolved! Finesse - Sometimes the makeCall function does not work.

Resolved! Is there a report similar to the Agent Call Log that was available with CAD?

Resolved! Using CUIC finesse sample gadget in UCCX 11.5 instead of UCCE

Resolved! Where I can find the XSD for XMPP message fired by Finesse?

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Hide Finesse Gadget Header/title

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