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Hi!How to add description for Reason Code in Cisco Finesse?I want to add a descrition for the system Reason Codes (0,999,32767,50001-50005,50010,50020,50030,50040,50042).When you add Cisco Finesse Administration, I get error:The Reason Code entered i...

Hello, Would you please recommend any Java libraries that you used for receiving Finesse XMPP messages. The application will be a server side application that will listen to events of multiple extensions. We are using Java 1.8 on the server applicati...

Hi,I'm building UCCX 11.5 in my home lab, trying to get Finesse going - when I goto register, it always fails -- it wants to post some data to ccfs.prod.thunderhead.io -- but it seems down.. even trying from command line - nothing:sean@T530 ~ % telne...

Kindly help me in this issue.

Hi, all. Is it possible to use Social Miner 10.6(1)-860  in iframe regardless from Cisco Finesse?Thank you.With regards, Yuriy.

A customer currently has a custom SQL report, which shows real time status of agents logged in.It also shows you (when you click on an agent) the current configured skillgroups for that agent.This helps the reskilling of agents for the supervisors.Do...

Hi guys!Now I developing a custom report for outbound results for UCCX 11. I can't figure out what means 'recordid' in 'dialingList' which is part of primary key. As I see, it always equals to 'dialinglistid' which is used as FK for 'AgentConnectionD...

Hello Finesse community,Is it possible to arrange two gadgets side by side in the layout?  Or do they always have to be stacked?Thank you!Mike

Hi,How do i set an agent in to a Misc Aux, looks like finesse doesn't accept a not ready reason code of 0 or -1.but when the agent initially logs in he/she is set in to default not ready state with a reason code of -1.Can one please help me with this...

Dear colleagues!I'm just start using finesse 10.5.I want to practice in developing my custom gadgets, so I've decided to create small one, which will show the user information, like header.js does, for example user.getLastName();I spent couple of day...

Hello,I'm new to finesse gadgets.  I've written a simple gadget that does a makerequest to an API that logs a phone number (used for outbound dialer exclusions).  This all works great on my laptop, but when i tested on the agent laptop it seems like ...

So I'm trying to replicate the agent call logs from CAD.  I'm using the SampleGadget as a starting point.  I just want to be able to check (with an if statement) the user ID and show THAT agent's CDR for the day via CUIC.  I'm wanting to do this in t...