09-20-2022 07:45 AM
Add another integration with call center, we need to add the call duration in the integration
http://ِABC.com:8006/zcisco/mobile? client=100&Mobile=callVariable1&Agent=callVariable2
Where the call variable 1 and 2 will be changed accordingly to each call.
09-23-2022 06:24 AM
What do you mean by call duration? You could set a CV in the script with the time duration, it will not be exact but it's the best you can do if you're doing a URL pop on call arrival.
david
09-25-2022 12:07 AM
We created Call duration to show duration for each call, But can't until now.
It's shown start time for call as picture, Kindly advise how can i get call duration for calls.
09-26-2022 10:58 AM
I don't remember is call duration is a call variable or not, look at the documentation for that. Otherwise, if you have the start time then do simple math and subtract now-call start and update that CV while the call sits in queue.
david
09-27-2022 12:27 AM
How can do simple math and subtract now-call start and update that CV while the call sits in queue ?
09-27-2022 06:26 AM
In a set step you can do something like this:
(int)((EndTime.getTime() - StartTime.getTime())/1000);
taken from https://community.cisco.com/t5/contact-center/calculate-time-in-uccx-script/td-p/2943626
david
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