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  • 40 Posts
  • 1 Solutions
  • 2 Helpful votes Given
  • 3 Helpful votes Received
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Who ended the call firstly?

12-03-2023
Dear Guru,                We have a lot of agents has short calls and we need to know Who ended the call from agent side or from the customer side ? Cisco CUCM 12.5Cisco UCCX 12.5Standard License

CUCM Upgrade without downtime

10-16-2023
Dear All,              We need upgrade our cucm from 12.5 Su4 to 12.5 SU8a, Kindly advise how can do this task without down time ? It's critical environment and prohibit to any interruption.

CUCM upgrade from 12.5 SU7 to 12.5 SU8

09-10-2023
Dear All, https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-cucm-injection-g6MbwH2 According to this link, We need save our environment from vulnerability. So we need upgrade our CUCM from version 12.5 SU7 to 12.5...

CUIC Report showing wrong output (Post Call Survey Report UCCX)

08-16-2023
Hello All, We have 2 scripts with 2 triggers (Main script + Post Call Survey script), It's working fine after agent receive calls and end this call from finesse go directly to survey script and generate this data from report. But we have strange issu...

Auto SMS from UCCX

07-18-2023
Hello Everyone, We need send auto saved message through Cisco UCCX, When customer calling hotline and press 2 for English then 1 for option.After that when press option 4, We need send url (a@b.c.com)all details for mail address to customer after we ...
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Member Since ‎12-17-2018 03:10 AM
Date Last Visited ‎12-03-2023 03:58 AM
Posts 40
Total Helpful Votes Received 3
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