This is a PCCE/Finesse 12.0 environment and with the stock gadgets agents are unable to see how many calls they've handled for the day. I created and saved a Agent Historical report in CUIC and am trying to get it added into Finesse so agents can see this on an individual basis.
In Finesse I added this: <gadget>https://cuicserver:8444/cuic/gadget/Historical/HistoricalGadget.jsp?viewId=95AAB6F4100001730000911D3F57C377&linkType=htmlType&viewType=Grid&refreshRate=900&@start_date=RELDATE%20TODAY&@end_date=RELDATE%20TODAY&@agent.id=CL%20teamName&gadgetHeight=300</gadget>
Where the viewId is the View of the saved report in CUIC. In Finesse when it tries to pull up the report it's returning a Filter Fetch error. I believe the issue is because it's passing teamName and not agentname but I can't figure out what syntax to replace this part with CL%20teamName. If I hardcode it to the an actual username then I no longer get the Filter Fetch error, but it also doesn't and the report name shows up but no data displays. So I have a couple issues that I'm looking for assistance with. The CUIC report is the Agent All Fields Historical that I've modified the view of.
