Adjusting/Setting Abandoned Call for Report Data

[Sgj]

Hello,

I have a request from the customer.

If the caller hangs up within 15 seconds of entering the queue, they don't want to count this as an Abandoned Call on a Report Data. But if the caller hangs up after 15 seconds, that will count as an Abandoned Call on a Report Data.

Is there a way to change or set the time of the Abandoned Call?
On CUCM or CUCX or ....... ?
Please explain step by step.

Thanks in advance,

Shin

[Roger Kallberg]

At a minimum you should have knowledge about how to do this if you’re to work with this, otherwise maybe you should consider not touching CCX until you have gathered the adequate knowledge to safely administer this platform.