Objective(s): Ability to have one Agent transfer calls to Another agent using a Finesse phonebook, or dialing a number using Finesse, Jabber or on a desk phone.Ability for no Agent to transfer/Dial agent ACD line from Jabber, or phone. Information: ...
Forum Posts
HiIn our company, we use cisco agent desktop and cisco ip communicator. We used to log into 'Cisco Unified Intelligence Center' to extract reports like 'Agent Detail Report' and 'Common Skill CSQ Activity Report'.Recently we have been granted access ...
Resolved! UCCX JVM heap memory usage is high
Hello,Could you suggest what I can do to debug high heap memory usage? I checked scripts, application logs and VM messages, but still can't find the reason. Thank you.
Resolved! UCCX 12.5 CSQ Limit
Has anyone ever reached the CSQ limit per agent? I was wondering what would the result be since the agent is limited to 50 skills, but the agent could match more than 25 CSQs if they all contained just one common skill. When you apply too many skills...
Im getting below error when im login to the finess. but i can login to the jabber and phone services are working fine. whet could be the issue for below error. CUCM v 12.0UCCX v 12.0 jabber version 12.9.2
Hi I am trying to change the tab name in xml but it is not working. It continue shown as <Home>. </tab> <!-- Defatult Layout FINESS AGENT Start HERE--> <tab> <id>Estatistica</id> <label>finesse.container.tabs.agent...
Resolved! Changing Reports Report Definition
Hi,I have some question regarding CUIC Reports.So, My client was asking to change some query on the RD (Report Definition), hence i made a copy of it with the modified values (since you can't modified the default / stock RD). But the problem is that...
has anyone got any any experience with JSON and make rest API step. is it possible to make a REST API call to webex which uses Oauth access token , i thought to pass the token in the header but it is not letting me leave the user id and password fiel...
Hi Team, Getting the below exception while calling Finesse endpoint using Rest_Client element. Your help to find the root cause is greatly appreciated. We had rebooted CVP VXML server, Finesse server, and then this error started happening. We run Upd...
While doing a fresh installation of 12.5 UCCX, we received the following error - The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider."rpm --percent -iv --re...
Need Expert Help We are trying to know the Expected Wait Time for the department level. Example – We have 10 CSQ skills for Ecomm Department, We don’t want to give expected wait time different for each CSQ skills as we have the same employees answer...
I have been given two different upgrade paths and was hoping someone could point me in the right direction. First path was change the vCPU and HDD space as appropriate then perform the version upgrade. The second was to start with a fresh OVA templ...
Resolved! UCCX Incrementar espacio en Disk
Buenas tardes, Tengo un uccx de la version 11.5 y cuando genero el siguiente comando en el publisher me sale el problema de warning, disk space admin:utils diagnose testLog file: platform/log/diag2.logStarting diagnostic test(s)======================...
Resolved! UCCX Call Drop
Hi,We want to move our main number (12345XXX) to the new Gateway2. Old Gateway1 is connected to PSTN via a PRI link and Gateway2 uses SIP. Both gateways are talking H.323 to CUCM. Recently, I have carried out some tests on second gateway in order to ...
I'm trying to use the "Current Wait Duration" field within the "CSQ IPCC Express" report object for the Get Reporting Statistic step and can't get it workingwe would like to play a message every 2 mins , give the caller an option to press 1 to leave ...
