Upgraded Workforce Optimizer Quality Management Call Recording or WFO-QM from 10.5.1 SR6 to 11.5.1 SR6 Problem: Calls not recording, QM2014 - did not receive packets for at least 15 seconds for a call on device The Upgrade Procedure was pretty...
Forum Posts
Hi Friends, Does Cisco Unified Workforce Optimization Quality Management 11.5 support CUCM 12.0? Thanks in advance.
Have configured Finesse IP Phone Agent. Everything works etc.. however I do not receive Call Variable data. I do receive call variable data on the actual Finesse Web Client, so I know data is there to the presented. Through the Finesse IPPA Agent I ...
Resolved! Supervisor Desktop UCCX 11.6
I just upgraded my UCCX from 10.6 to 11.6. It looks like Supervisor Desktop is no longer available and now we must use Finesse instead? For our phones we use the FIPPs phone service so when I tried to access "HTTPS://ipaddress:8445/desktop" I got t...
This is a strange one and I'm not even sure how to troubleshoot it. Running 11.6 UCCE and I have some very long speech/DTMF inputs I need to accept. The interdigit timeout seem to work in the beginning of the form, but seem to get shorter and shorter...
Hello Everyone, I have a manager with 6 secretariesManager Phone type : 7965 | SIP45.9-4-2SR3-1SSecretaries Phone type : 8861 | sip88xx.12-7-1-0001-393BLF checked Max number of call is 4 busy trigger is 1 Issue : - Manager line is shared with all 6 s...
Hello All, Just wondering from CUIC is there a report that can shows Abandoned Calls in which caller has been diverted to a Voicemail,listened to the message but did not leave a voicemail
When I perform a UCCX DRS Restore on a HA environment, does this affect the functionality of the call center. The SUB is being the master at the moment. This is a 24/7 environment. Thanks, MK
I have agents current using cipc however we want to move to Jabber. I have searched and cannot find any directions on how to set up an agent to use Jabber instead with cucm 11.5. Our current version of ccx is 12.01 and we would like to use jabber 12...
I am trying to download audio recordings in QM 11.5 and I do not see the option to do this in the web page. In versions 8.x and 10.x the option was available for the archive user. Has something changed or is it possible something else needs to be set...
CCX: Midnight Stats not resetting for Real-time reporting We may be hitting CSCux75928 version 11.6 Do I need to raise a TAC case for this?
Trying to enable call recording for homeworkers using Jabber through Microsoft DA vpn. now i thought this may be a not supported issue, but we have manged to get about for users working. If you look at my screenshot, the FIRST one is Working & the se...
Hi,I want to ask if there is anyway for Supervisor to upload a new prompt to the Prompt Repository? The reason being that there are 2 separate teams that manage UCCX, business team manage the actual Contact Center BAU and IT team manage on the infra ...
Resolved! Threat Advisory : Cisco Unified Contact Center Express Remote Code Execution Vulnerability
Hi Team, I have came across this notification for UCCX, and seeking clarification on update software to fix this. Is fix update is not available for partners or we must need to open a TAC case to get the update software file ? We have one of the cust...
Dear all, I have done the default CCB setup , now call back is offering but after call back request call is not disconnected . Call is waiting for long time , call is not disconnect from Phone . VG : Cisco IOS Software, 2800 Software (C2800NM-AD...
