I am working to create and test an integration to Cisco ICM 8.5 connected to an Aspect Unified IP CTI interface. The solution will recieve agent and call events from Unified IP and consume them to understand the state of activity and available agents for the purpose of ICM making inbound call routing decisions.
To facilitate testing I would like to know how to (or if I can) access a real time report that reflects the agent and call states based on the events recieved from Unified IP.
