We need to upgrade for UCCE 8.5(x) so the CVP and ICM will be 8.5(x). The problem that I am facing that I would to keep using webview because it is more friendly user for the customer to generate reports. Is it possible?
Because the CUIC is somehow complicated for the user and some parameters are not existed like summary SLA and should be developped manually.
I'm want to video conference from a Cisco Web Room Kit Pro end point to Virtual Webex and have my customers be able to view/collaborate via Microsoft Teams. What licenses would be required to make this happen?
I am new to UCCX and was just asked to change the queue. Need help designing the new queue. Existing queue:Has 6 agents and all part of the same group. New queue requirements: - Split them into two groups (Group 1 and Group 2)- Put IVR in t...
Hey all, Is there a feature that would allow me to disable file transfers, remote control or chat capabilities directly on the Webex Desktop app? Our goal is to restrict these features so that when we connect to an external Webex site from our local ...