Agent and supervisor desktop shows partial status on Recording

[Tzek072590]

Hello,

We noticed that the supervisor and agent desktop are showing partial status in recording. Kindly help

[Anthony Holloway · Accepted solution]

What is the state of your Desktop Recording and VoIP Monitor services? You could try restarting them as a first easy step in troubleshooting this.

[Tzek072590]

Do we need to do the restart under  maintenance  hour?

[Tzek072590]

Do we need to do the restart under  maintenance  hour?

[Tzek072590]

We got it working. We noticed that desktop voip monitor service is on not started status. What was the impact of that service on their recording services?