Agent Automatic Call Recording

[gokcesuzen]

Hi,

I want to save agent voice records on UCCX but I do not want to use ‘Voice Contact Work Flow List’ method. (http://dreamforccie.wordpress.com/2010/03/30/automatic-call-recording-at-uccx/)

I want store all agent voice records out side of the UCCX server storage (external storage). Because I will some storage problems when i store all records in the UCCX server.

Is there any way to make this, 3th party or etc. ??

[Anthony Holloway · Accepted solution]

There is a Cisco solution: Cisco Unified Workforce Optimization.

And then there are all kinds of 3rd party solutions out there to choose from.

Anthony Holloway

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