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Hi all, I have a problem with RtCSQsSummary table, the table is not updating and it is affecting the reporting. Dashboard is not getting any new data from the serverPlease help me. Thanks in advance.Uday

After the fresh installation of cisco ICM AW, distributor cmsnode is fluctuating. what to change is there any domain related issue or anything else?????

HiI am using CCX 5.01 and when agent finishes call and starts workflow, she gets the following errorThe agent or workflow initiated action request failed.Any thoughts?cheersShahid

Hello!Can WFM/AQM be connected to a remote SQL DB or is required to be local to the server it is install on?  i cant seem to find any documenation on this.Thanks much!

I have a prompt recording step working, but I need to place the file in a subfolder within the [en_US] folder. I've played with trying to get this prompt into a subfolder, but the script is not accepting any combinations that I've tried... can anyone...

Pls  help  me in installing   ucce 7.X, ipivr 4.X  and aw's   in vmware platform .any  settings that needs to be done .i did ipivr installation sucessfull 2 times  in vwmare- esxi4.1 , but the crs node manger does not start .i need to built the lab s...

Hi eGain Experts, Could anybody confirm that Click to Call with Cisco WIM 4.4 will work with UCCE? I understand Web Callback will work, however not too sure about Click to call. I know eGain CallTrack or ClickToCall can achieve this.  Is anybody able...

                   When A user puts a the caller on hold is there a way to allow anyone else to pick up the call? So say Agent 1 gets a call and but they are busy so they take the call so it is handled but then put the user on hold while they finish ...

Hi!I'm would like to get ahold of demo media for UCCX.  It's my understanding that the current version comes with a 30 days demo license.  Is that correct?  Do you i need to go through my cisco partner or my account rep for such software?

We had high availability UCCX cluster and now publisher has been crashed, how to convert subcriber to publisher and how early this activity has to be done to save the data.