11-23-2020 07:36 PM
Hi All,
I need to retrieve a specific call recording (older than 7 days) that is supposedly saved on the UCCX server. I am unable to find any specific document or procedure to retrieve such a recording. How to retrieve such a specific call recording ? Please guide.
Note : The call is older than 7 days hence the Cisco Supervisor Desktop (CAD) cannot be used to retrieve it as the default is set to 7 days.
Solved! Go to Solution.
11-25-2020 06:41 AM
RE: CUCM
Not with the CAD based recording solution.
RE: UCCX
Not that I can think of.
If you moved off of CAD based recording and introduced a separate (3rd party) and dedicated recording solution, then yes.
11-24-2020 09:01 AM - edited 11-24-2020 09:01 AM
I'm not sure where you heard/read that the recordings are still on the server after 7 days, but the documentation clearly states the following:
Unless recordings are tagged for an extended lifetime, they are automatically deleted after seven days.
11-24-2020 05:13 PM
Thanks Anthony for the prompt reply. Is there a way to extend the recording lifetime on the UCCX or CUCM directly for all incoming calls. Actually I am trying to extend the lifetime for all incoming calls to the call center. I do understand that this can be done from the Cisco Supervisor Desktop but i am not able to see any such feature config to be done for all incoming calls from the CUCM or UCCX..
11-25-2020 06:41 AM
RE: CUCM
Not with the CAD based recording solution.
RE: UCCX
Not that I can think of.
If you moved off of CAD based recording and introduced a separate (3rd party) and dedicated recording solution, then yes.
11-25-2020 03:24 PM
Thanks for clarification Anthony !
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