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Agent - custom ready code for sign in

J_Vansen_S
Level 3
Level 3

‎08-09-2016 11:10 PM - edited ‎03-14-2019 04:23 PM

Hi all

We are on CCX ver 11, is there a way to set the default NOT READY reason code to a custom one whenever agent signs in?

At the moment, by default when agent signs in, he/she is on a NOT READY state.

Id like to use eg NOT-READY - Standby as my default sign in status

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Deepak Rawat
Cisco Employee
Cisco Employee

‎08-11-2016 10:15 PM

Unfortunately what you are looking for is not possible there. Whenever the agent will login, system will put the agent in default Not Ready reason code and this cannot be customized.

Regards

Deepak

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