Agent Desktop Group Chat feature

[Saima Harris]

Hi,

Wondering if it is possible for agents to have a group chat feature into Agent Desktop.

Right now Agent Supervisor can "chat" multiple agents at one time. But it is not possible for the reverse scenario, where 1 agent wants to chat multiple agents.

UCCX version- : 8.5.1.11001-35

Any help would be much appreciated.

Saima

[anchoudh]

Hi Saima,

Please check it in the below data sheet of CAD.

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps427/data_sheet_c78-627272_ps1846_Products_Data_Sheet.html

Hope it helps.

Anand

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[Saima Harris]

Hi Anand,

Thanks for the reply.

That document doesn't talk about the group chat option for Agents . It's available for the Supervisor but is it possible to have it for the agents as well , so they can chat with the team at the same time .

[anchoudh]

Hi Saima,

As listed in the above CAD datasheet, Team Mesage feature is available only under CSD (Cisco Supervisor Desktop) with Enhanced and Premium licenses.

Hope it helps.

Anand

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