UCCX 8.5
I have some remote CAD agents who connect via vpn. One in particular always behaves the same. In the Supervisor Display she is counted as "Logged In" but her name will disappear from the Agents and Voice CSQ-Detail displays for 30 seconds. She will then reappear for 30 seconds and this repeats as long as she is logged in. She is able to answer calls, some for over twenty minutes.