Agent disappears from Supervisor Display

[dannoofWI]

UCCX 8.5

I have some remote CAD agents who connect via vpn. One in particular always behaves the same. In the Supervisor Display she is counted as "Logged In" but her name will disappear from the Agents and Voice CSQ-Detail displays for 30 seconds. She will then reappear for 30 seconds and this repeats as long as she is logged in. She is able to answer calls, some for over twenty minutes.

[Bill Mungaven]

It could be the VPN is blocking TCP ports 59000 and 59020 required for the chat communications. I had this happen when a firewall between 2 networks was blocking ports 59000 and 59020.

Bill