Agent Finesse browser details in Finesse logs

[smeegada1]

Can we find the agent Finesse browser type(Login to IE or Chrome,Edge) from any of the Finesse logs instead of asking agents?

Any info is appreciated.

[dekwan · Accepted solution]

Hi,

You cannot get the Finesse browser type in the logs unless the Agent clicks the "Send Error Report" button to save the client logs to the Finesse server. It kind of defeats the purpose because at that point, you might as well just ask the agent what is their browser.

Thanx,

Denise

[smeegada1]

Thanks for the info Denise.