Contact Center

Hi I am trying to develop a finesse gadget that requires a custom popover service in order to receive calls.Currently in the action data object used in showPopover method, the "dismissible" key is set to false which results in the showPopover() handl...

Good day,Couple of questions on ECE chat smiley’s in the customer login page/window.Appreciate responses, as we are in the process of upgrading UCCE & ECE to 12.6.ECE 11.6Does the emoji’s supported in Aqua template  - I know it’s available in Kiwi an...

If you go to the Devnet code exchange site and search for Contact Center, it finds a few.    Here is an example. https://developer.cisco.com/codeexchange/github/repo/wags69a/CCE-SQL-Command   The tag "contact center" is not showing up in the panel, i...

Is it possible to create a browser pop Finesse workflow that only works with external numbers, not a call from someone within the company?

i, I have a script for out-of-hours work schedule, so the call is forward to the specific Field Engineer depending on the day.I'm using xml files in the document option in the UCCX.But, because, there are a lot of changes between the FEs, I have to c...

 I'm creating a custom gadget to open a browser tab like a screen pop, but I don't want it to open for internal numbers (4 digits) which you can't do with a workflow screenpop.  The problem is callVariable1 is not populated in the call variables retu...

Hi Denise, In continuation of our chat on ExternalRestApiSampleGadget.I see authorization: _util.getAuthHeaderString(finesse.gadget.Config) - that reads the authorization from finesse.gadget.ConfigMy questions :1) Where does these authorization beare...

In UCCE11.6, getParticipant method is not updating correctly with number of participants in conference call(Customer,Agent1,Agent2).For example - If agent1 drops in Finesse client logs we are not seeing DROPPED event.Denise verified in 12.0 PCCE and ...