Hello, Is there a way for us to intercept whether it was the agent or the Customer who ended the call using Cisco CTI Server Message Protocol. Any help would be appreciated. We could not find any event that would provide us with that information
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Can we find the agent Finesse browser type(Login to IE or Chrome,Edge) from any of the Finesse logs instead of asking agents? Any info is appreciated.
Hi Team, We have implemented an ECE chatbot for one of the customers. Their network team has raised an SQL Injection flag on the communication that happens in start chat. When we initiate a new chat, egain javascript API is looking for l10n/messaging...
I have a UCCE environment where there are 8 Windows servers and 4 CUCM servers(Linux) installed on it. I need to export all the certificates from all the 8 Windows servers and 4 CUCM servers. Code: dir cert:\localmachine\my | Where-Object { $_.hasPri...
Resolved! Number Play
Hello,I want to play records fetched from the SQL server In the VXML server.'You have a recharge of 449' this is the value fetched.Please help me if anyone knows.Thanks.
Hi, I am working on a sample CVP application with transcribe element. I am planning to collect both DTMF and voice inputs from the user. I have updated input mode as dtmf+voice. I observe two issues. 1. DTMF was not recognized. - Any suggestions what...
Hi All,We are use Finesse 11.6 with UCCE 11.6 components . Globally we are using Incedo CRM for other department work day today use. Requirement:Going forward UCCE , Agents are going to use only Incedo CRM via Browser continuously and they wont use ...
I am trying to figure out how to get a gadget to provide a vertical scroll bar when the browser windows is resized causing things to move around. I have found this information stating there is an XML feature to enable it however there is no informati...
Hi there, I have to implement the callback API in our custom java application, I have implemented the Outbound Preview only mode, and I can Accept, Reject or Close a call. Now, my question is when to call the callBack API? 1. When the call is ringing...
In UCCE11.6,Dialer Comp and Dialer PG can be installed on different machine than CUCM PG in duplex environment? I have installed Dialer and Dialer PG on different server than CUCM PG and updated all configurations but in Portico Dialer is not showing...
Hi all, I need to do a Survey App in CVP where the answers of the caller are recorded by a third party system. So, at the beginning of the call at CVP, this third party system has to be put in conference and then, the survey questions are played to ...
Hello there , kindly be noted that I am using UCCE 12.5, and as far my understanding, if primary server goes down , the secondary server should be up automatically and handle the requests . but this wasn't done ,actually what was done that w...
Hi, Hoping someone can help here?I can import a record to a dialer campaign without issue using Postman- as per below screen shot.As you can see below - I get a 200 OK and I can confirm the record is in the Outbound Dialer Database. However when I u...
Hello All We have an IT call center queue and we are looking for options to play a prompt when there is an outage so callers know what is happening instead of having them to wait and open up a ticket for their issue. I have accomplish this in other p...
integrate an Agent Finesse CCX to WhatsApp app (FB , Twitter , .....) to make chatting and call .#CUCM #CCX#WhatsApp
