Agent Goes into Reserved State during the Call - Interruptible Play Promp

[lcubero]

My problem is similar to the following link: http://www.cisco.com/en/US/customer/products/sw/custcosw/ps1846/products_tech_note09186a0080262545.shtml

But in my case the agent goes into reserved state as soon as the call is connected. I've just tried the work arround from the link but it didn't work.

Anybody could help me ?

Thanks,

Luis.

[fmeetz]

Try Bug - CSCeb36950