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Hello,Express 3.5(3) environment. We have a script you can call and record and Emergency Message and turn condition to on/off. The problem is with recording the message. You get prompted to record message and then the message file will be created or ...

Hi,Im having an issue with a new CTI-RP.I have CCM4.0 , IPCC Enterprise 6.0.I did the following:- created a new Route Point (with the same config as other existing CTI-RP) - added a directory number.- associated the CTI-RP with the JTAPI user.But it ...

Hi there,We have two problems on the CTIOS Supervisor Desktop running on IPCC 7.0. Please find the attached file:1) On the "CTI Toolkit Team Real-Time Status for Voice" window, there was no agent available (as circle). However, on the "CTI Toolkit S...

Hello,I’m currently experiencing problems with calls being stuck in the queue.This is what happens:A Belgium customer dials an extension (CTI route point) and ends up in an IVR menu. Here he has the option to choose either the French or the Dutch lan...

An agent does not appear in the Cisco Supervisor Desktop in the Desktop Agent section. Why!!!!!!!!!!!!! What is the fix for this issue?

HiIPPCExpress 4.01sr1Call comes into IPCC and hits initial greeting. After greeting, if there is a HolidaysOrHrs (7pm – 1am CST)OrWeekendsI want the call to be redirect to external phone.The manager of the call center wants to be able to control when...

Auto attendant calls go through ICM scripting from a label node which doesn’t have Router Requery set and ACD calls go to the agent from a Queue to Skillgroup or Route select node that do have Router Requery set.I would like the ACD calls to have a s...

I'm currently carrying out some testing with ICM v7.0, checking that our NMS can handle traps from the v7 ALARMEX.MIB and the new CCCA.MIB.Does anyone know the trap OIDs for the new MIB?Whether I have "Send traps in the deprecated CISCO-ICM-ALARMEX-M...

We are in the process of developing CVP 3.1 in a lab environment and will follow up with integrating it into the existing production ICM 6.0 Enterprise. Currently the ICM is on SR2. The shipped CVP 3.1 and ICM media show SR5.***********************...

IPCC Ex RPs appear to have Unregistered. CMgr saw them as Offline / UnRegistered. IPCC JTAPI sync showed them OK. Downing both IPCC srvrs was fianl solution to get registered.

I need to upgrade MSDE to SQL 2000. Has anyone done this? What are some pitfalls or gotcha's to be aware of?Thanks,

When I try an upload a new script I get the following error"Error while handling the input request. java.lang.InterruptedException: User (syn-supp0rt) attempt to acquire mutex lock for the purpose of (Cluster Mutex acquired by FileMgmt - Upload.), bu...

is it possiable to write values into xml tags, I want users to add new phone numbers, xml looks like this<Number1>775</Number1><Number2>776</Number2><Number3>777</Number3>etcI collect digit string from user, But I can't getit to write another line in...

We use persistent variables to control opening hours and such at a customer site with IPCC Enterprise 6. The user and persistent variables and their values are written to the hds tables t_User_Variable and t_Persistent_Variable (after changing the Pe...

on my EA_PG's console, I found a error information:13:29:26 pg1A-pim1 Trace: TelephonyDriver::ProcessReservedTimeout: No call arrived to match PreCall message. netTargID=5009 Ext=1006 AgentID=2210 RTRCallKey=147484.31253 DtAborts=1 Who can tell me w...