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Beginner

Agent Greeting for UCCX

Does anyone know of a third party application/Gadget for UCCX Express to supply the Agent greeting function that is in UCCE? I have a customer that wants this badly..  Thanks

 

Steve

 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/jtapi_dev/8_5_1/jtapi_dev_guide/featsupported.html#wp1186210

 

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PTS Beginner
Beginner

Re: Agent Greeting for UCCX

Please check the attached document for the solution

Beginner

Re: Agent Greeting for UCCX

Hi Steve,

Good to hear from you. Yes, we do have a solution which can meet your requirements where a Greeting message be played while the Agent Phone rings.

1.1     Overview

IVR is a solution for Cisco Unified Communications Manager making it possible to play preregistered announces/messages for the incoming calls on direct numbers, attendant number or Line group.  In the case of a line group, IVR offers a simple ACD solution (Automatic Call Distribution).

 

IVR can be used for the following functions:

-         Greeting Message, while ringing the destination line,

-         Call distribution to agents’ group,

-         Filtering/Routing according to the calling number (white list)

-         Simple Interactive Vocal Server to play messages (with DTMF navigation),

-         Open Hours/Closed Hours, holidays, exceptional closings,

-         Filtering/routing phone calls depending of calling number,

-         Send alerting emails,

-         Statistics (optional module)

 

Associated with a distribution group (CUCM Line Group), IVR offers a simple solution for a receptionist or support group including:

-         Greeting Message, while ringing the destination line,

-         Redirect on no answer, busy,

-         Open Hours/Closed Hours

-         Statistics (optional module – Additional License required)

You can contact us at prasana@commsouth.com for more information.

Regards,

Prasana Kumar.P

+91-9841027006

CommSouth

Head - Business Solutions

 

IVR, using CUCM call distribution, is a non-intrusive solution; if stopped, it does not prevent the distribution of calls).

 

Regards,
Prasana Kumar.P
CommSouth,
Head - Business Solution
+91-9841027006
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