08-07-2014 10:35 AM - edited 03-14-2019 01:44 PM
IPCC 8.5
CUCM 8.5
Created an HTTP triggered script, it calls a number out of a database, plays a message and offers menu options. One of them being to talk to a live operator. I'm queuing the call, but when the agent answers, they are stuck in reserve on their agents and no call data goes over. Can someone please show me an example of how they would queue a person called from a place called statement?
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08-08-2014 01:42 AM
Hi
Can you post up the script?
This sounds similar to doign a 'callback' setup. That only works when you have seperate scripts/apps for the script that queues the call to the agent, and the seperate script that generates a call to that queue script.
In your case - you'd have the HTTP triggered script that calls the 'queue' script. The two should also have seperate CCGs assigned.
Aaron
08-08-2014 01:42 AM
Hi
Can you post up the script?
This sounds similar to doign a 'callback' setup. That only works when you have seperate scripts/apps for the script that queues the call to the agent, and the seperate script that generates a call to that queue script.
In your case - you'd have the HTTP triggered script that calls the 'queue' script. The two should also have seperate CCGs assigned.
Aaron
08-08-2014 07:19 AM
08-12-2014 03:30 AM
Hi Bill
Sounds like good progress!
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Aaron
08-08-2014 01:21 PM
Ok, so i created another CCG, another Application and trigger. I then did a consult transfer to the new trigger from the HTTP application. I'm then able to queue it with not issues and all the data that I set in the first script is still passed over. Not as elliquente as I had hoped, but it is working.
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