Agent is Ready by don´t apper queue by Supervisor

[wilsonsant]

Hi Guys,

My Customer have the solution UCCX 8.0.2. The Agent is working normally (Ready), but, for Supervisor the all Agent is appearing with not ready. Any Idea about  This. The Supervisor did restart the software, but, the problem continue.

Thanks,

Wilson                 

[anchoudh]

HI Wilson,

Complete these steps:

1. Navigate to CDA, choose Start > Programs > Cisco > Desktop > Admin.

2. Click on Call Center 1 and from the menu, choose Desktop Administrator > Side A.

3. On the next window if you have not previously configure a password, just click on login (no password needed).

4. Choose Services configuration > Synchronize Directory service and click on the Synchronize button.

5. Restart the Cisco Desktop service.

Also see if any of the workarounds help here.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml

Hope this helps.

Anand

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[wilsonsant]

Hi Anand,

The Customer restart the machine where the Supervisor is install and the solve the problem. Thank You for your attentation,

Wilson