UCCX Agent Unable to go ready

[scott.rompf]

I have a CAD agent on UCCX 8.5 that when she misses a call the system, as designed, places her in not ready. When she immediately tries to go ready again the receives an error stating "The phone may have an active call. Hang up the call and try again." This continues until she exits the application and logs back in. Any ideas?                 

[Jonathan Schulenberg]

I saw an error similar to this with UCCX 8.5(1)SU3 and CUCM 8.6(2a)SU1. In that case it ended up being a CTI defect on CUCM; the 8.6 train has had a lot of them due to architectural changes in CTI Manager. I suggest confirming that your CUCM version is listed as compatible, do a JTAPI resync to ensure the clients are in sync, and then either open a TAC SR for log collection or patch CUCM to 8.6(2a)SU2.

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