Agent login error

[daemon_sid]

Hello,

We use cti agent desktop with ipcc(ivr icm hdb). Sometimes were problem with initializations of telephony subsystem in agent desktop --- ppAgentLoginError timeout expired. In what there can be a malfunction?

[Zin.Karzazi]

Check My post:

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1ddc56d1

If you are having a different issue, please provide more information (PIM log, CTITEST...etc)

Zin-Elabidine Karzazi

[daemon_sid]

Hi,

May be your right, i didn't see this error no more. But i test this issue on my phone and no error. ( I login agent desktop on 7960 phone and unplug network after that i login in to ip communicator and it's ok -- may be it depends on PC)

Thank you for post.

[daemon_sid]

Hi,

Some times helps login and out on the same pc where agent work before. But sometimes it didn't

and we have error on icm CTIsrv

Invalid CTI message type = QUERY_AGENT_STATE_REQ

error E_CTI_INVALID_DIGITS field AgentExtension