12-09-2009 03:58 AM - edited 03-14-2019 04:57 AM
Hi All,
I've an IPCC Enterprise 6.0 SR12 setup with RGR, PG's and HDS with an AW client connected.
Recently it was observed that Agent Logout report in Webview was showing no data of previous months (i.e - before December). When I checked in t_Agent_Logout Table in HDS, it was blank and had no data in it. However, it is checked and confirmed to have data in Logger database table.
Pls suggest some ways to replicate/synchronize the same.
Regards,
Soman Nair.
12-09-2009 08:56 AM
Two things. Check you have agent distribution sites and that you've enabled agent reporting. http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080243c84.shtml
david
12-11-2009 11:40 PM
Hi David,
I checked PG config and found that agent reporting is enabled. Also, I'm facing this issue while trying to retrieve report - "agteam03: Agent Logout Status". Pls see attached snapshot.
Regards,
Soman Nair.
12-11-2009 11:59 PM
As described earlier, I can see data available in Logger D/B but data for Oct,Nov '09 is not replicating to HDS. Agent details are available since 5th Dec in HDS d/b.
Can we manually export/import and would it cause any impact.
12-12-2009 01:19 PM
12-13-2009 05:20 AM
12-13-2009 08:36 AM
It is not advisable to manually copy data from the Logger database to the HDS.
Regards,
Geoff
12-15-2009 03:16 PM
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