Agent Monitoring

[Tony Knight]

I have uCCX 8.5.1.10000 installed on a MCS7845 with premium agent licenses.  It akes approximately 3 minutes to login.  CAD seems to take almost 2 minutes trying to "initialize agent monitoring".  Does anyone have any ideas as to what to look for?

[Tony Knight]

Resatrted the service and this resolved the issue.  WIll montior to see if this issue re-occurs.

[Jagadish Anjan Vishakantaiah]

Hi Tony,

This is a known issue/bug in UCCX 8.5.1 base release with voip monitoring service CSCto58810- Slow CAD Agent login process. Consider upgrading to 8.5.1 SU1 or 8.5.1 SU2 for this bug and also for other bugs fixed in SU1 and SU2. Please refer to release notes for these versions.

http://www.cisco.com/cisco/software/release.html?mdfid=270569179&softwareid=280840578&release=8.5%281%29SU2&rellifecycle=&relind=AVAILABLE&reltype=latest

Jag.

[Tony Knight]

Thanks for that feedback!