Contact Center

We just upgrade a UCCX from 7.02 to 8.5 and we are not able to record and monitor simultaneously.  With the version release 7.02, the customer confirmed to me that is was possible to record the call and do silent monitoring simultaneously.By default,...

Hi,I have a customer with IPCC Enterprise 7.5 and using the Webview for reporting. The Real Time reports are empty although campaigns are running and agents are logged in. The Historical Reports works absolutely fine. I noticed that for the dialer po...

Hi everyoneI have a problem in the cisco supervisor desktop every day before start the calls in a Queue in the field Total Calls has "22" and in the others Queues has "0". Do you know why start in 22 calls and increase weekly ????Thanks.

Can I allow access to Supervisor to skill but not to Teams administration?Thanks

I was setting up a CCX 8.5.1 HA in my lab.  But the 2nd node failed to activate datastores with error "replication is not setup"  (see attached screenshot).  I'm using the demo license (Premium) on the installation DVD.Any hints what might have cause...

Hello All,I am getting consistent failures for my users when they try to print from UCCX 8.5 CRS Historical Reporting.  From document ID 108553, and other references, I have set the shared memory to 1 from default of 0 in hrcconfig.ini, still no joy....

Dear Community:Does someone knows how to use jtapi java functions inside an UCCX script?. For example the CiscoCall interface inside an UCCX script. Thanks

I have created a new Call Evaluation form in the Admin App and followed the steps to activate it. I made this change sometime ago and the new evaluation form is still not an option when evaluating a call.  what step am I missing? Do I need to sync th...

We have having problems with voice quality (one-way conversation, and static) when a call comes in through main call center number to an agent and that agent transfers the call back through the queue to the correct agent group. When doing a direct ag...

Hi,I'm trying to build a script calculating the waiting time. After that I want to instruct the script to play a prompt announcing that value. My problem is that I want to announce minutes and seconds. In order to do that, I thought to get the Wait T...