Contact Center

Hello I need help, can anyone tell me what is the capability from ICM 7.5 when register to CUCM to support codec with port Cisco 30 VIP when using campaing outbund option?Thanks.

Hi All, We have a requirement wherein we need to transfer the ICM Agent ID as a variable to CVP.The scenario is 1. The calls hits the script and after the IVR process it transferred to the Agent . Here we apply a new IVR for customer satisfaction.2. ...

Hi AllI am facing a weird issue i have added 4 new agents to an agent team list and 3 of them are showing in the supervisor toolkit and one isnt, Any Ideas?Thanks in Advance Hassan

Hi,We are running IPCCX 5.0.2When I schedule the cisco predefined IPCCX Historical Reports, I am not facing any issues.However, When I schedule custom IPCCX Historical Reports, the reports are not getting generated.I am able to launch the custom repo...

I just rebooted my single ccx 8.01 Premium server because the repository was unavailable and unable to start. It rebooted and now the repository is available.  However, now everytime I login I get a message that my license grace period of 30 days is ...

hi guys,We are hitting the bug  CSCtj51228 just wanted to ask whether 7.2(7) has the fix for this BUG?Hassan

Anyone come up with a creative way to do this in Enterprise? (Its obviously simple in Express).I can tell the customer what their position in queue is when they initially get into the queue but if I need to speak it again, I can't come up with a wa...

Hi,I upgraded a 7.0(1) system to 7.0(2) to get support for Windows 7 and CSD is still not able to monitor agent calls who are on Windows 7 64 bit OS versions. The 7.02 release notes document states WIndows 7 is supported and WoW64 but doesn't mention...

i have aproblem as i was trying integtaring cucm8.6 with microsoft AD but after i removing the integration i couldnot connect to uccx admin page and when logign with old users after integration removed it gives me that my uccx appears to be offline a...

We need to use an  IVR Intervoice with our UCCE environment. Basicaly, our need is that some calls from PSTN will reach CVP, then it will collect user data and  transfer all data collected along with the call to Intervoice. I tryed to do that by incl...

Hello,After re-running Webview setup on an ICM 7.2.7, webview is no longer working and I am getting the following error: 401.1 - http not authorised.I have tried to reinstall Webivew. Also I have tried to apply workaround for CSCsa98091 as stated in ...

We have two CUBE routers one in HQ and one in DR, calls are sent from carrier in round robin fashion. We have a CUCM cluster and UCCX cluster spanning the Metro-E.HQ side- Call Manager Subscriber (7.1.5.32900-2)Contact Center Express Secondary (8.0.2...