Contact Center

Hi all,I need to change the default prompts on CCX 8.0.2 in situations like:On a menu if a caller presses a wrong digit or if it doesn't press a digit.What I get is an english prompt "Are you still there". I have everything working on a language that...

In our script we have a dequeue > redirect step that sends callers to voicemail.   If the caller hangs up within the first second or two of the voicemail greeting the call shows up as abandoned in the HRC.   If the caller waits another second or more...

Hi There....I am trying to Install IPCC 4.0(3) in a test environment to perform an upgrade and I am stuck with "LDAP Cluster Profile" ....the installation is not accepting any values....does anybody have any idea abt that parameter ? and what has to ...

when i integrate the uccx server with cm first time,at the end of the step,uccx will import the end user in cm to add the uccx administrator.cm use ladp sync,it can import the user,but i forget the admin user is not in the ldap server,it is in the cm...

Hello,UCCX appadmin page not working on fresh installtion of UCCX 7 on windows server.When opening application page getting "requested resource (/appadmin/) is not available"UCCX seems to be installed correctly and got no error during installation.Pl...

Hi All,We are getting the below error continuously in HDS server.  "Synchronizer unable to establish connection to peer"Eventhough its not imapcting the production, just want to know why HDS throw this? What is the peer its refering to?(Router or Log...

Hello all,I am working a script that is using the document steps in the script editor.The script will allow the user to call in and turn a greeting on and offI have a few sample scripts from version 5 and 7 and do this but I am on verions 8.0 and can...

Is Single Sign on supported for Cisco Agent Desktop? Client currently integrates UC with Active Directory.If not is this due in a future release?Thanks in Advance for your help.

I get mismatch time from the UCCX on Report and CSD got a hour more start time, I'd likeUnified CCX Premium  5.0(2)_Build064 Windows 2003 Date and time Propieties -> GMT -04:00 Santiago Unified CM ConfigurationCTI Manager IP 10.91.0.2 and 10.91.2.2 (...

I am wondering how the queue gets the time it shows in the reporting window? where does it count or gather that from? I do not see it in a step and I am having issues with the time not being correct? In one case the time started at 2 minutes ?Thanks!...

Hi,Does anyone know what versions of ICM, CUCM & IPIVR the questions for the UCCE Support 642-243 are based on?Thanks,Martin D. Connolly

Hi All,I’m about to LDAP sync CUCM 8.5 with Microsoft AD. I’m also using UCCX 8.5.I managed to lock myself out of my lab install by doing an LDAP sync and losing my CCX Admin end user. I’ve seen a few posts with the same issue but no resolution apart...