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Agent recording too low

Scuromano
Level 1
Level 1

‎04-26-2018 03:27 PM - edited ‎03-14-2019 06:09 PM

Several months ago some UCCX Finesse agents were enabled for recording and the volume was too low.  The Plantronics head sets were replaced recently with Jabra Bluetooth sets.  The monitors said that the quality improved but the volume of the agents is too low.  The customer side of the conversation is normal.  Is there a setting to increase the agent volume on the recordings?

 

CUCM  10.5.2.13901-2
UCCX  11.5.1.11001-34

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Andrew West
Level 4
Level 4

‎04-26-2018 06:29 PM

What are you using for your recording solution? 

 

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Scuromano
Level 1
Level 1
In response to Andrew West

‎04-27-2018 08:05 AM

Not sure.  I'm new to UCCX stuff.  This is for a customer.  Do they usually use third party software? Or, do they go through the UCCX somehow?

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