Contact Center

We use Pcce for various  scripts including an internal service desk. We capture the CLI onto finesse but also need to capture the caller name which is when I view the cvp logs etc. We can not do a DB look up at the moment as we don't have call studio...

Hello Everyone,   I have an issue when I change a script parameter through the API, it wont take effect, even the IVR stops, it needs an update in the application in order to be playable, but I dont know how it's done in the API, any suggestion?     ...

HI all, I have uccx 11.5 and its admin page is not loading. I am able to login to admin page but nothing is loading. What could cause this? Please help!

Running the Call Type Historical All Fields report in CUIC for ECE chat interactions, there are some fields that aren't all that intuitive in how they apply to chats.   Under Tasks, there is Offered, Assigned from Q and Answered. Offered is understoo...

hello ..     After i did Update for Time zone in UCCX .. i got this message ( WARNING: The Unified CCX system is currently using a license that has a grace period of 30 days. You have 28 days remaining. When the grace period ends, the Unified CCX sys...

Hi,   There's anyone has a OVA file of Cisco Mediasense? Can you share it to me for lab use only. Thanks

If any of our Helpdesk agents are in Not Ready-Break or Not Ready-Lunch status in Cisco Finesse and someone calls their personal line, as soon as their voicemail answers, the Helpdesk agent gets flipped automatically to "Ready" status...this is probl...

  Have a requirement that the caller can be either restricted based on the number of times he called, How can i achieve that, can i do DB lookup on TCD for the calls that have called more than 4 times, i dont have any experience playing with the VXML...