I have modified the default desktop layout for a team so that it shows the 'queue data ' information in the same column under team data by removing the queue data xml code from the default layout and adding the gadgets under team data and applied it ...
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Hi Friends, I want to understand simple procedure of making vxml gateway to voice gateway and what are the major things or configuration has to be done on it for suitable work. Thank you
Dear all Good day I have developed a script to evaluate call center agents. The script is connected to DATEBASE. First DB write was developed and test successfully. I was able to update the datebase table “ agentsurvey” Second DB read was developed a...
Hi, Actually i am practicing on ICM scripting. while creating ICM script i used a SET Variable node and want to set call.user.microapp.media_server="https://10.10.20.10:7000/CVP". But user.microapp.media_server is not present in variable. Please help...
Hello, I was curious how to correct this issue. We use a call handler to set open/close hours before directing to a UCCX application. We also have hours set there for any calls that slip through. The issue I am running into is calls that are in ...
Kindly provide us the feasibility of extracting the tables from CISCO DB using our application Informatica system version 9.1 to be loaded on amonthly basis to Data Warehouse. We want the tables that are behind to generate these below reports. Agent ...
Hi guys, I have a question about how to convert UCCX HA over LAN to HA over WAN? Can we just reinstall subscriber and associate it back to the cluster, or does it need to reinstall the entire cluster?
Hi All, How to find out configuration data mismatch on both Loggers Thanks, Rafi
Hi guys, I have a question about how to convert UCCX HA over LAN to HA over WAN? Can we just reinstall subscriber and associate it back to the cluster, or does it need to reinstall the entire cluster?
Is there any Cisco Rest/SOAP service which be used to create UCCE agent for Voice and Multi Chanel in UCCE 11.5?
Dears we have UCCX 11.6 , We need to know the ability of adding Cisco Hard Phone as UCCX agent and have queue for incoming calls without Finesse login .So IP Phones stay in ready state all time without finesse login .Can we achieve that and how ?Th...
We observed that most of our ip phones are kept restarting. This suddenly starts two days back. From syslog i could see the below errors where the reason for out of service is 14. ccm: 7574: DEN03CUCMSUB1.SERVCUST03.COM: Aug 07 2018 15:28:37.736 UT...
Hi, Can someone help me with the command to verify the CPU utilization on CUCM. Regards, Bharath M
hello i Have refresh NTP For Contact center and we got this massage ( WARNING: The Unified CCX system is currently using a license that has a grace period of 30 days. You have 1 days remaining. When the grace period ends, the Unified CCX system wil...
Dears; i want to create a script with ability to store variable value in memory permanently with the capability to change it once required, this is to change the Redirection Target automatically without interaction with IT Section script look like...
