Agent State after Ring No Answer, it could be activate for each Application?

[Leo Salcie Tejeda]

Hi everyone,

I'm running UCCX for more than 70 agent divide into two Application (three separate HelpDesk). One helpdesk request us to disable the option "Agent State after Ring No Answer -> Not Ready" so is it posible to disable this option just for one application?

Right know this option have been activated like this:

System Parameter->Agent State after Ring No Answer: Not Ready

Any idea would be appreciated

Regards               

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MDGDP, CCNA, CCNA Voice, CCNP Voice Certified       

[Gergely Szabo]

Hi,

not aware of it as a per application parameter in UCCX.

What you could do is just have a standard forward no answer on the phone with a lower timeout and send a call to to something that actually answers the call. A simple application with a recording saying "Call back later". The downside is this way the call is lost for UCCX. Personally, I would recommend doing this.

G.