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agent state can't change

ronggang.gan
Level 1
Level 1

‎09-12-2005 07:20 PM - edited ‎03-13-2019 11:09 PM

when i loggin the agent ,then change the state from not ready to ready,but it can not,the log show: " 11:02:45 09/13/2005 MAJOR PhoneDev PD2176 SetAgentState: Agent state change request failed: SYS_INSTRUMENT_OUT_OF_SERVICE."

how can i do it,anybody help me?

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3 Replies 3

ronggang.gan
Level 1
Level 1

‎09-13-2005 12:51 AM

i have got it,i already changed the phone number of that agent ,and it is well done,but i dont know what's reson caused it

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brian-henry
Level 4
Level 4
In response to ronggang.gan

‎09-13-2005 03:37 AM

It might have been a calling search space issue, I have seen that happen before. However without knowing anything about your setup or even traces I would not be 100% sure without walking thru everything.

Brian

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conoufri
Level 1
Level 1

‎11-17-2005 02:59 AM

Was this extension associated with the RMUser in the directory?

Regard,

Christos

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