Hi ,
We have IPCC express 3.5(2)SR1 integrated with CCM4.1(3). Work state is disabled at CSQ as well as at Resource configuration. Work State icon is disabled on the CAD desktop
Problem - Some times when the agent completes the call, the CAD state goes to Work state instead of Ready state. This is highly intermittent . This is happening for few agents & we tried reinstalling the CAD on the agent workstation but the result was the same.
Let me know if any one has faced a similar problem.
Regds
Kiran