Agent state to ready after login

[leechehcheng]

I am using IPCC 4.0. How to configure when the agent login, the agent state will go to "ready" directly?

[johnnylingo]

In Desktop Administrator, go to , Desktop Configuration, Work Flow Groups, Agents, , Work Flow.

Under Events, select "Startup" and then under Actions click the "Add" button. Click the "Agent State" tab and then click "New". Give it a name and select "AgentReady".

Simple, right?

[Chris Deren]

This is not doable in IPCC Express!

Chris

[dcscuba23]

This is also not doable in IPCC Enterprise.

[callvolume1]

I am looking for an answer to the same question.

Have you found a solution yet?