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Operator extension is 9So, I would like to modify the AA script ?Answers a call ?Plays a user-configurable welcome prompt ?Plays a main menu prompt that asks the caller to perform one of two actions: ?Press 1 to enter an extension number. ?Press 9 ...

Hi I have never worked on an ICM but hoping to have hands on asap. Till then i am trying to gain as much theritical knowledge as possible.I have searched a lot of docs but unable to find the file type ( format) of the reports captured by ICM.Thanks i...

Callers hear no ring back while the call consult transfer step executes. They hang up before the unsuccessful portion of the script is able to execute. Is there anyway to get some hold music or is there another step I should try. Need feedback ASA...

Can I install CRS Editor on my Laptop ?Where can I download it ?regardsMohamed

Looks both controlled by the IPCC IVR license and the question is how leverage between two. I understand both are assigned to application but why they can assign different number. what's best practice or estimation methodology? For example, same numb...

HA installation with 2 server.Now HA server is powered off caused by an hardware failure. I'm not able to add a new skill group. Is it normal ?Takin a look into "crs config datastore" I've seen that the primary server is Publisher but it has no write...

Problem: At the end of each month, we receive our long distance bill and must manually go through the list and "try" to associate each outbound call with the respective client we were calling for. We want to track what client we are calling (outbou...

Hi!As I see, it is possible integrate IPCC express and ICM (by way of ICM PG). Is this solution for CTI OS in my IPCC express installation, so further development of custom application which will interact with agent desktop, is possible?Thx

My call router shows following errors .1. connectivity with duplex partner has been lostdue to failure of the private network or duplex router is out of service.2.TCP connection to Application Gateway Host has been broken.3.Error receiving data from ...

I have a server running IPCC express 4.0.4sr1.A second server had been installed in the cluster with the expectation to use it as High availability.The license key never came and the HA option was scratched.Somebody then shutdown that secondary serve...

Has anyone figured out a way, or is there a canned report, that depicts Average Talk Time (ATT) based on call types? We have IPCC Enterprise.

I am using IPCC 4.0. How to configure when the agent login, the agent state will go to "ready" directly?

CRS 3.5(2). CAN I UPGRADE THE AGENT/.SUPERVISOR DESKTOP SOFTWARE that comes with this?. am having an issue across a firewall (no NAT/pat) and my security engineer is suggesting that its the application. for the agent states etc to work i have to disa...

I'm trying to setup monitoring and recording for IPCC express 4.0.4.When I go under "voip monitor" in desktop administration, there is no phones listed there.The system is currently working fine with 20 agents and the monitoring services are running ...