Contact Center

Hi,We have a setup of CCX8, CUCM8, QM 8. and agent as IP Phone, How do I get initiate a call recording using QM for agents & how to Retrive the recorded files, I have searched a lot but not finding it. Pls help me & share any Docs for this issue.Than...

Hello guys,I have a customer with ipccx 5.02 .THe customer could execute manual reports but  the  scheduler reports doesnt work.I follow the IPCCX troubleshooting guide :1.Stop and start scheduler service.2. Connectivity is fine.I dont receivce any e...

HiCan Cisco UCCX 8 be integrated with SAP BCM for the crm requirements?Thanks,

Hi all,I would like to create UCCS historical reports in a language other than the client OS language and other than the CAD language. Does anyone know how to change the language in which the HRC reports are generated?ThanksJuergen

I have a customer with an IPCC Express servers running version 4.0(5). OS 2004.4SR5. Every second the sqlservr.exe process spikes the CPU to near 100%. I tried rebooting the server and get the same thing.When I shutdown the IPCC services the spiking ...

Is it possible to customize the Wrap-up codes and generate reports with calls associated with each code?

It is possible in Cisco Unified Contact Center Express 8.5, Premium, to configure some templates for mail / SMS / chat answers, so all agents can serve customers in a predefined style?

Hi,We are using UCCX5 and want to do the following:After a agent is done with an call there is a delay before the agent is ready again.We enabled Automatic Work and Wrapup Time (set to 30 seconds) for our CSQ, but there is no delay between calls.Is t...

Hi ,CTIOS logoff been repored by some agents on version 7.5.12277.No network disconnectio/phone disconnection been reported.Can this happeneing due to keepalive getting delayed between CTIOS Appln<---> Agent PG. It seems we have 7200 sec configured f...

UCCX 5.0(2) EnhancedCustomer wants to prompt callers to opt-in for a post-call survey. When the call with an agent completes they want the call (based on the opt-in response) to route to an IVR to take the survey. Is this possible?Any assistance is g...

Hi ,I am trying to take logs from CUPS server using RTMT but the connection seems to struck and log collect window is not coming. I have installed the RTMT from CUPS server plugin and it is same as CUCM plugin as during installtion got same version ...