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- About Irfan Tariq Javed
Irfan Tariq Javed
Beginner
Expertise:
Cisco IPCC Express
Cisco IPCC Enterprise
Cisco IPCC Hosted Cisco
CVP 3.x Cisco CVP 4.x Cisco CVP 7.x UCCMP
Support Tool 2.x
EIM/WIM
ICM Scripting
VXML Scripting
CAD 7.x CTIOS
IPIVR
Gateway/Gatekeeper
Recent Badges
Stats
Member since
12-16-2008
131
Posts
65
Helpful
9
Solutions
09-15-2014
06:27 AM
Hello Everyone One of our clients wants to convert its running UCS240 M3 to Boot from SAN arch . My question is does Cisco supports C Series server with SAN for UCCE 9.x. Regards Irfan Tariq
... View more
Labels:
11-20-2012
04:03 AM
Hello How Dialer detects "No Dial Tone" is there any algo " . We are using SIP dialer . Is it when all dialer ports are busy Regards Irfan Tariq
... View more
Labels:
Created by
Irfan Tariq Javed
in Contact Center
in Contact Center
08-19-2012
12:10 AM
08-19-2012
12:10 AM
Anwar Yes, you have to upgrade CAD to 8.5.2a . Don't forget to upgrade to 8.5.2a as it has less bugs as compare to 8.5.1.21 Regards Irfan Tariq
... View more
07-30-2012
01:48 AM
Both are on same LAN , but I have divided them by using different device pools Agent-1 is in Default device pool which has Region = G711 & Agent -2 is on LAB_DP which has Region G729 configured.
... View more
07-27-2012
10:41 PM
HI I havae one issue regarding codec negotiation , Customer dials in listen IVR call transfer to Agent 1 (Whose phone is on G711) Agent 1 transfer call back IVR using Blind Transfer Call goes back to IVR & Customer again press 0 to go back to new agent -2 . Agent-2 (Whose codec on Phone is G729) gets ring on his CTIOS client but when I press Answer call goes back to Queue and this happens until agent is forced not ready. Anyone faced this issue. Regards Irfan Tariq
... View more
Labels:
07-27-2012
10:20 PM
Issue solved by using DNP in ICM (enable Network transfer on CCM PG) then create a route pattern of IVR LEG label in Call Manager.
... View more
Created by
Irfan Tariq Javed
in Contact Center
in Contact Center
07-27-2012
10:15 PM
07-27-2012
10:15 PM
Issue happened when there is delay on network between public links of side A and Side B . Otherwise it is stable
... View more
Created by
Irfan Tariq Javed
in Contact Center
in Contact Center
07-27-2012
10:11 PM
07-27-2012
10:11 PM
Thanks Amer , tested in LAB working fine . Cisco Documentation is very confusing in this regards.
... View more
Created by
Irfan Tariq Javed
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
07-18-2012
10:39 PM
07-18-2012
10:39 PM
Dear amir Thank you for sharing such informative points on CVP 9.0 . Regards Irfan Tariq
... View more
Created by
Irfan Tariq Javed
in Contact Center
in Contact Center
07-09-2012
04:40 AM
07-09-2012
04:40 AM
Hello everyone We have one customer who is running ICM 8.0.3 on windows 2003 SP2 now Customer wants to upgrade ICM to version 8.5.3, upgrading from 8.0.3 to 8.5.x is just a patch . My question is when we upgrade from 8.0.3 to 8.5.3 do we have to upgrade windows also to 2008 from 2003 . ICM 8.5.3 is supported on windows 2003 or not ? Everything is running on ESXi Server version 4.0 ( latest firm ware and NIC drivers) Regards Irfan Tariq
... View more
- Tags:
- cvp
- icm_enterprise
- ipcc
- script
- troubleshoot
- ucce
- uccx
- uccx8
- uccx8.5
- unified_contact_center_enterprise
- unified_contact_center_express
Labels:
Created by
Irfan Tariq Javed
in Contact Center
in Contact Center
06-14-2012
11:21 PM
06-14-2012
11:21 PM
Hi Kris Thank you for your reply , We have already applied TCP Chimney values in registery but not on NIC Cards. Now going to apply on NIC Cards & will share results with you . Regards Irfan Tariq
... View more
06-08-2012
12:48 AM
I agree with David , otherwise you can use ECC variable user.mediaid and put that in some Variable and send it to CAD. Regards Irfan Tariq
... View more
Created by
Irfan Tariq Javed
in Contact Center
in Contact Center
06-08-2012
12:46 AM
06-08-2012
12:46 AM
Hello Everyone We are using ICM 8.5.3 , I am getting this message in Event Viewer of Rogger A & Rogger B servers. Computer: LHRRGRA.ef.UCCE Description: MDS Time Delivery Queue size is increasing, current size is 5525, but will continue to send messages. Event Xml: <Event xmlns=" http://schemas.microsoft.com/win/2004/08/events/event "> <System> <Provider Name="Cisco Systems, Inc. ICM" /> <EventID Qualifiers="41220">32810</EventID> <Level>3</Level> <Task>4</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-06-08T06:12:08.000000000Z" /> <EventRecordID>127461</EventRecordID> <Channel>Application</Channel> <Computer>LHRRGRA.ef.UCCE</Computer> <Security /> </System> <EventData> <Data>5525</Data> <Binary>06010000000000003D9030012A8004A160975AA23D45CD0114000000010041006D6473004C485243444352475241003535323500</Binary> </EventData> </Event> Anyone knowns why getting this. Regards Irfan Tariq
... View more
Labels:
Created by
Irfan Tariq Javed
in IP Telephony and Phones
in IP Telephony and Phones
06-07-2012
08:18 AM
06-07-2012
08:18 AM
hi We are using Call Manager 8.5.1 SU4 and IP Communicator 8.6.1.13 we are facing this issue at very high frequency . anyone solved this issue Regards Irfan Tariq
... View more
Created by
Irfan Tariq Javed
in Contact Center
in Contact Center
05-29-2012
07:56 PM
05-29-2012
07:56 PM
Dear All Issue was not solved by ES11 as Cisco informed us that there is only two ES released for this version so ES 11 is out of question. My customer was using MTS (Thin Client) server , issue was coming from that MTS . MTS was slow to release connections with CTIOS . I found MTS IP address in CTIOS logs with error "30 out 40 task pending ....." So we restarted MTS server & asked customer to contact microsft for tweaking MTS . now its almost more than one month no issue reported . Thanks Irfan Tariq
... View more
09-15-2014
Hello Everyone One of our clients wants to convert its running UCS240 M3
to Boot from SAN arch . My ...
11-20-2012
HelloHow Dialer detects "No Dial Tone" is there any algo " . We are
using SIP dialer .Is it when all...
08-19-2012
AnwarYes, you have to upgrade CAD to 8.5.2a . Don't forget to upgrade to
8.5.2a as it has less bugs ...
07-30-2012
Both are on same LAN , but I have divided them by using different device
pools Agent-1 is in Default...
07-27-2012
HI I havae one issue regarding codec negotiation , Customer dials in
listen IVR call transfer to Age...
07-27-2012
Issue solved by using DNP in ICM (enable Network transfer on CCM PG)
then create a route pattern of ...
Created by
Irfan Tariq Javed
in Contact Center
07-27-2012
07-27-2012
Issue happened when there is delay on network between public links of
side A and Side B . Otherwise ...
07-27-2012
Thanks Amer , tested in LAB working fine . Cisco Documentation is very
confusing in this regards.
Created by
Irfan Tariq Javed
in Collaboration, Voice and Video Documents
07-18-2012
07-18-2012
Dear amirThank you for sharing such informative points on CVP 9.0 .
RegardsIrfan Tariq
07-09-2012
Hello everyoneWe have one customer who is running ICM 8.0.3 on windows
2003 SP2 now Customer wants t...
Created by
Irfan Tariq Javed
in Contact Center
06-14-2012
06-14-2012
Hi KrisThank you for your reply , We have already applied TCP Chimney
values in registery but not on...
06-08-2012
I agree with David , otherwise you can use ECC variable user.mediaid and
put that in some Variable a...
Created by
Irfan Tariq Javed
in Contact Center
06-08-2012
06-08-2012
Hello EveryoneWe are using ICM 8.5.3 , I am getting this message in
Event Viewer of Rogger A & Rogge...
Created by
Irfan Tariq Javed
in IP Telephony and Phones
06-07-2012
06-07-2012
hi We are using Call Manager 8.5.1 SU4 and IP Communicator 8.6.1.13 we
are facing this issue at very...
Created by
Irfan Tariq Javed
in Contact Center
05-29-2012
05-29-2012
Dear AllIssue was not solved by ES11 as Cisco informed us that there is
only two ES released for thi...
Public Statistics
| Date Registered | 12-16-2008 11:51 PM |
| Date Last Visited | 10-09-2017 12:02 PM |
| Total Messages Posted | 131 |
| Total Helpful Votes Received | 65 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 28 | |
| 5 | |
| 5 | |
| 5 | |
| 5 |
Helpful Votes From
| User | Helpful Count |
|---|---|
| 15 | |
| 1 | |
| 34 | |
| 5 | |
| 5 |
