Agent transfer to skill group..

[marlan.hardie]

In a IPCC Enterprise environment, is there a way for a CAD agent that has already received a call from the queue to transfer that call to another skill group? I know I can create a separate ICM script, configure it to a route point, associate the destination skill group with that script and have the agent dial that route point to kick off the script. Is there any easier way to do this?

[Ayodeji Okanlawon]

Ritesh,

It seems something is wrong with the script.This error

"19:27:23:950 ra-rtr Trace: (8 8 1199 : 0 0) No default label available for dialed number: ucm.65030 (ID: 5064). 

is generated for two main reasons:

1. if the target cannot be determined within the timeout treshold of the routing client

2. if the ICM routing script reaches the end node with out having produced a target.

Have you tried another skill group? Or perhaps can you add a skill group node before queue to skill group node in your script and test again