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Hi Everyone, In my conversations with clients I frequently come across Genisys as a formidable competitor. Some of the questions my clients ask me are? (This particularly was a case where I was trying to move a Genisys customer to Cisco) 1) What's ...

Hello Forum!, We just upgraded UCCX to 10.5 to 11.5. We have Jabber and Finesse for ACD logins.  Earlier when we had 10.5 we had multiple issues like the Finesse service getting restarted, UCCX engine in partial service ( sometimes with CTI port OOS...

dears, is CUIC premium ver 11.5 supported with UCCX version 11

Hi Guys, My Customer have the solution with UCCX 10.x. The link WAN between        stopped worked and the Agent should be to log in Local, but, didn´t worked. I verified the follow error message in the logs about LDAP. nodeId:2}>.2017-03-20 00:06:0...

Hello, I'm trying to confirm the correct licensing to enable MediaSense call recording in a new CCX deployment. From what I can tell, CCX-11-REC-LIC is most likely what I need. Is this a "system wide" or a named/concurrent user license? I.E., do I n...

Hi All, My first post but I'm coming across a strange problem and i guess i just need a second set of eyes to steer me in the proper direction. Here is the scenario: I have a working script where i call the trigger and it answers (ie...reactive debu...

Hello everyone, I've been assigned a task to create a new CSQ IVR and while I have the CCX & CM configured, I need assistance with the scripting piece.  I'm no pro but can pretty much find my way around the editor, I'm just needing some pointers. A l...

Hi folks, Would need your suggestion in configuring G711alaw for E1 trunks. My internal Cisco Infrastructure is G711ulaw and Telco has set to G711alaw. Need your inputs in configuring g711alaw. My SIP trunk between CUCM and VG uses G711ulaw. changing...

Hi all, Working on a script where I collect a reference number from the caller and store it in a String variable. Then, I push that string to Call.PeripheralVariable1, and display that to the agent using the Set Enterprise Call Info step. When the ...

Hi  Hope someone have some insights on the below issue: When upgrading from UCCX 11 to UCCX 11.5 the upgrade hangs for several hours after showing the below logs . I had to cancel the upgrade  11/08/2016 19:15:32 upgrade_install.sh|Process interfac...

 I am having trouble figuring out  why this inst working.  the call and the application freezes up.  I have to go to task manager and kill the process because it says it is not responding. I have also noticed that it freezes when the call is answered...

Hi everyone, I'm facing an issue with CUIC 11.5, I'm trying to run an Agent based report against Agent_Interval. The query contains an order by clause but when the report is executed cuic is not sorting the results at all. Here's the query (Anonymo...