Agent Unable to login in Cisco Finesse

[himanshu87]

Hi,

I have created an agent which is unable to login into Cisco Finesse. The agent can login into CTI OS toolkit.

I have a sprawler and when i execute a netstat command on sprawler can see there is a connection established between Sprawler and Finesse on port 1433.

When i click the Team in Finesse it keeps on circling like its trying to fetch Data.

Please advice.

Thanks

Himanshu

[david.macias]

Does this happen for all agents or just one? If for all, then you're missing a setting in the Finesse admin. Double check everything, specifically the ports it's connecting to.

david

[himanshu87]

Hi Davis, This is lab setup for learning purposes. Right now it shows nothing.

The port it shows connecting to sprawled is 1433.

Except the secondary finesse server everything seems configured. 

[Deepak Rawat]

How about trying to restart Cisco Tomcat on the Finesse Server and also make sure that the name of AWDB is correct.

Regards

Deepak

[himanshu87]

Hi I have restarted the tomcat service. Also name has been verified.

[himanshu87]

Hi David,

Can you confirm whether Finesse can run in simplex mode in lab envoirnment.

Also if i reboot the server the Finesse doesnt respond to ping. I have to do a set network restore ...command to make it accessible again. Happens with both verision 9 and 10.

Any help please!!

Thanks