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Agents Ready/Not Ready per Queue

dbonagir
Cisco Employee
Cisco Employee

Is there a way to get the number of agents ready/not ready for a contact service queue? We are trying to use the CSQID returned with the AgentState event, but when that CSQID is used in QUERY_QUEUE_STATISTICS_REQ, an error is returned that the CSQID is invalid. Is there a better place to get the CSQID?

Thanks!

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