11-21-2013 07:44 PM - edited 03-15-2019 05:55 AM
When agents are logged in they do not see the number of calls waiting in the queue. Only supervisors can see this. Is there a way to get the agents to see this queue in the Agent Desktop software.
UCCX Version 9
Thanks,
HA
11-21-2013 11:16 PM
Which agent desktop ru using? If CAD that is already available through the statistics button where you can see the calls waiting in CSQ
Thanks!
-JT-
11-21-2013 11:17 PM
CAD has a reports feature which contains a report (the last one in the list) that shows the quantity of contacts waiting across all CSQ's the Agent services.
Alternatively, you could look at using a walboard.
Anthony Holloway
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