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Hello ,I have developed a script in which i want to dial 3, 4 and 5 digit extensions and other options like 1 and 2. The script is not playing the welcome prompt and no trigger when i dial the number associated with the application. When i try debugg...
Hi,I am planning to use BLIND CONFERENCE feature in CAD. Basically customer requirement is to play a pre-recorded message to the customer after agent has answered the call. Here is what I am planning to do-Create an application, script and have recor...
I having issue with Cisco Supervisor Desktop loggin into CCX and getting this error "The ID you entered was not found". I have try to manual sync directory services and also getting this error "CDAUI2082 At least one error has occurred during the ma...
All,I am looking for a sample script to allow me to create the following step: "Thank you for calling say or press 1"I am know sure about the say part.thanks
Hi,Whether any mechanism to schedule to read the contacts to be imported for UCCX Outbound instead of importing the contacts list each time manually.Please help
Hi I was wondering how can accomplish this? I have two nodes in HA and as default, the Publisher is the Master at this time, I would like to change the Master to be the Subscriber. System version: 9.0.2.11001-24Thanks.
Our call center has a single agent on duty during the early morning and when they go to lunch they would like calls to be forwarded to alternate locations depending on the caller inputs (connection). I'll admit I don't know much about UCCX scripting ...
Hi I am using uccx 8.5.1 , is it possible to config Outbound dialer of Promt only,I mean when we give input as the contact number, the receive can listen only Promt which we upload
Good afternoon,I have built a script where a caller needs to input their userID with the telephone pad using the name-to-user function. One user is unable to login. Her userid is "gauthiea" and when she types 42884432, the system says the user is not...
Hi!I have two ICM scripts:1. Script1Translation Route to IVR IVR Script (ASR)Label Redirect to DN (DN linked to Script2)2.Script2Translation Route to IVR IVR Script (DTMF)When call is transferred from Script1 to Script2 I hear a long beep ( 5-7 secon...
Hi everybody,I have a question regarding changing agent skills automatically every night.I've been told that it's possible to change agent skills back to "default" by using :(found in Cisco-uccx-developer-guide-902.pdf)Modify Resource URIhttp://<ser...
Hi Somebody knows if is possible to use Nuance ASR as an speech view engine?. Example: Having recorded a long sentence, being able to deliver the text equivalent for that sentence.Thanks
Hello All,This question is for Cisco EIM's Informix Database. I couldn't find the version of the Informix Database being used for EIM but I was able to find a command to run if I SSH'ed to UCCX for example, which would get me the Informix version inf...
