Contact Center

Screen shots are not getting recorded on agent pc. Voice do. Already ran a repair on the installation previously were recording.

Hi everybody!I'm new in this whole CUCM configuration, and something the immense number of options, setting, elements and others CUCM has are overhelming!!Today I noticed the many, many places where we can set a Calling Search Space (CSS) and I would ...

Hi,I am experiencing a strange problem in a CVP (VXML server standalone model) setup. The setup consists of a gateway (used both as PSTN and VXML gateway), a VXML server, a TTS server and an ASR server. Call scenario: When a customer calls, he will h...

I would like to setup a master script for the complete call center that supervisors or managers could access a script by using the Application ID. The functions of this master script would be for emergency situations such as inclement weather,closing...

Folks, I am trying to get "Login by Login name" working for the Supervisor re-skilling tool login (https://serverip/reskill) I am able to login when I use "Login by agent ID" but I am unable to use "Login by Login name" on the re-skilling tool. I get...

UCCX 8.5.1.11003-32 EnhancedOut of 300 agents running CAD on Win7, we have about 20 agents who get blank buttons in place of their Task buttons.  All other CAD buttons display correctly.  Verified that all agents have the correct work flow group (Cis...

Hi all, Is there a way to mute the User Input DTMF while using "get digit string"?Becase there is a voice recording system in the CM and UCCX environment,the voice recording system will capture the DTMF tone while an user is entering the PIN in the I...

When agents are logged in they do not see the number of calls waiting in the queue.  Only supervisors can see this.  Is there a way to get the agents to see this queue in the Agent Desktop software.UCCX Version 9Thanks,HA

I have a Bilingual script running Spanish and English languages, the system is required to play Current date and Pricing and although the system was initially installed for EN_US, the customer wanted to add a second language option - ES_MX language.W...

Hello all,Somewhere along the line I heard that you can create new reports / report definitions in CUIC premium and export them for use in CUIC standard that comes with UCCX. I am trying to do this now and getting an error on import. Has anyone been ...

Based on info in the URL:http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtmlwe have set up a service for one button agent login. We had been using a one button agent LOGOUT with this URL:http://x.x....

Hi,I am building CVP micro-app based ICM scripts. I have been provided with call-flow diagrams that show counters being used to control the flow in the Queue. Say if the caller has passed through a bunch of messages and queue music 10 times, the call...

  I have a question. Can UCCX 9 CUIC be made to make a connection to a legacy UCCX.8.5 server via the data sources configuration page?    I have included a screenshot of the config tab.            

Anyone out there ever done an implementation where ICM is doing pre-routing for multiple Genesys deployments? I have a customer who wants to use ICM "in the cloud" but still use Genesys for the local contact center/acd functionality.I don't see a PG...