Alternative Options

[bspaulding11]

Currently we have a client that uses Contact Center Express.  They broadcast calls to multiple lines by pushing the call back to CM for a Hunt List.

I'm looking for some alternative ideas that might be able to move the client away from the Hunt Lists and into a new version of CM and UC that can still allow the broadcast to multiple phones without the Hunt List.

Any thoughts are welcome.

Thank you.

[Chris Deren]

You can add a shared line appearance on the phones.

Chris

Sent from Cisco Technical Support iPhone App

[bspaulding11]

Shared lines are not supported by Cisco in previous versions of UC.  Are they in 9 or above?

[Chris Deren]

Shared lines have been supported forever, unless you are referring to support with UCCX, which is still the case. Though your question lead me to belive you are just using hunt groups and agents do not login with CAD. Can you elaborate on your setup?

Chris

[bspaulding11]

The users are not using CAD at this time to answer the phone. 

Client is a car dealership that multiple people have to be available to answer the call or a sale could be lost.

Calls are currently broadcasted to the Hunt List so a call is not missed.  I was under the impression that a call could not be sent to a shared line from the script, but that was probably referring to CAD shared lines.

[Chris Deren]

Correct, if you simply route the call from a script to an extension via a redirect that does not fall under the agent phone limitations, so you can safely transfer it to a shared line.

HTH, please rate all useful posts!

Chris